Service Design Leader & VP, SERVICE DESIGN NETWORK

  • Jamin Hegeman is Head of Experience Strategy at Capital One, where he leads design teams across multiple business units to support end-to-end service experiences and transform business operations to be more customer and design centric.
  • He supports and mentors designers to develop their craft, while helping businesses articulate service strategy and define experiences that benefit customers, employees, and the business.
  • As VP of Service Design Network, he has helped the Service Design Network grow and influence thousands of designers and business leaders around the world.

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